Terms of service

Terms & Conditions

Welcome to Cylia. By accessing our website, browsing our products, or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Orders

All orders are subject to product availability and order confirmation.

Cylia may contact customers to verify order details before processing and shipping an order.

Cylia reserves the right to cancel or refuse an order in cases including, but not limited to:

  • Incorrect or incomplete customer information.

  • Product unavailability.

  • Suspected fraudulent or unauthorized activity.

  • Pricing or technical errors.

  • Circumstances that prevent us from fulfilling the order.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.

However, minor differences in product appearance, packaging, colors, or design may occur due to photography, screen settings, manufacturing updates, or packaging changes.

Such differences do not necessarily constitute a product defect.

3. Prices & Promotions

All prices displayed on our website are in Egyptian Pounds (EGP) unless otherwise stated.

Cylia reserves the right to modify product prices, discounts, promotions, bundles, and special offers at any time without prior notice.

Promotional offers are subject to their stated terms, validity periods, and product availability.

4. Shipping & Delivery

Cylia currently provides shipping and delivery services within Egypt only.

Standard delivery usually takes 2–4 business days after order confirmation.

Orders valued at EGP 1,000 or more qualify for free shipping.

Orders below EGP 1,000 may be subject to applicable shipping fees.

For more information, please refer to our Shipping & Delivery Policy.

5. Returns & Exchanges

Returns and exchanges may be requested within 14 days from the date of delivery, subject to the conditions outlined in our Return & Exchange Policy.

Opened Protein products are not eligible for return or exchange, except in cases of a verified manufacturing defect or an issue caused by Cylia.

For complete details, please refer to our Return & Exchange Policy.

6. Customer Responsibility

Customers are responsible for providing accurate and complete information when placing an order, including:

  • Full name.

  • Phone number.

  • Email address, where applicable.

  • Complete and accurate delivery address.

Cylia is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate information provided by the customer.

7. Website Content & Intellectual Property

All content available on the Cylia website, including but not limited to:

  • Product images.

  • Product descriptions.

  • Logos.

  • Brand names.

  • Graphics.

  • Designs.

  • Text and written content.

is owned by or legally used by Cylia and is protected by applicable intellectual property laws.

No website content may be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission from Cylia.

8. Website Use

Customers agree to use the Cylia website only for lawful purposes.

Users must not attempt to:

  • Damage, disrupt, or interfere with the operation of the website.

  • Gain unauthorized access to any part of the website.

  • Use the website for fraudulent or unlawful activities.

  • Interfere with the security or functionality of the website.

  • Introduce malicious software or other harmful material to the website.

9. Product Usage

Customers are responsible for reading and following all product instructions, warnings, usage directions, and recommendations provided with each product.

Cylia is not responsible for issues resulting from misuse, improper application, failure to follow product instructions, or improper storage of products.

10. Policy Updates

Cylia reserves the right to modify or update these Terms & Conditions, Shipping & Delivery Policy, and Return & Exchange Policy whenever necessary.

Any updates will be published on the website. Updated policies become effective from the date of publication unless otherwise stated.

Customers are encouraged to review these policies periodically to stay informed of any changes.

11. Contact Us

If you have any questions regarding these Terms & Conditions, Shipping & Delivery Policy, or Return & Exchange Policy, please contact Cylia Customer Service through the contact information available on our website.

Thank You for Choosing Cylia

We appreciate your trust and look forward to providing you with a reliable and enjoyable shopping experience.