Privacy policy

Privacy Policy

At Cylia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you visit or use the Cylia website, we may collect certain information that you provide to us, including:

  • Full name.

  • Phone number.

  • Email address.

  • Shipping and billing address.

  • Order and purchase information.

  • Payment-related information required to process your order.

  • Information you provide when contacting our customer service team.

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders.

  • Confirm and verify orders when necessary.

  • Arrange shipping and delivery.

  • Process payments and related transactions.

  • Communicate with you regarding your orders.

  • Respond to customer service inquiries.

  • Improve our website, products, and customer experience.

  • Prevent fraud, unauthorized activity, and misuse of our website.

  • Send promotional or marketing communications where permitted by applicable law and where appropriate consent has been provided.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Cylia does not necessarily store or have access to your complete payment card details. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.

4. Shipping & Service Providers

To fulfill your orders, we may share necessary customer information with trusted third-party service providers, such as shipping companies, payment providers, technology providers, and other service partners involved in operating our business.

Only information reasonably necessary to provide the relevant service will be shared.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, remember preferences, and provide a better shopping experience.

Cookies may also be used by third-party services that support analytics, advertising, marketing, or other website functionality.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

With your consent, where required, Cylia may use your contact information to send promotional messages, product updates, special offers, or other marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting our customer service team.

7. Data Security

Cylia takes reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable legal obligations.

9. Third-Party Services

Our website may use third-party services and applications that support payment processing, shipping, analytics, marketing, customer support, or other business functions.

These third parties may process information according to their own privacy policies and terms. We encourage customers to review the privacy policies of relevant third-party service providers when applicable.

10. Your Privacy Rights

Depending on applicable laws and regulations, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact Cylia Customer Service using the contact information available on our website.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

12. Changes to This Privacy Policy

Cylia may update or modify this Privacy Policy from time to time to reflect changes in our business, services, technologies, or applicable requirements.

Any updates will be published on this page, and the revised policy will become effective from the date of publication unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Cylia handles your personal information, please contact Cylia Customer Service through the contact information available on our website.

Thank You for Trusting Cylia

We value your privacy and are committed to providing you with a secure, transparent, and trusted shopping experience.