Orders
How can I place an order?
You can place an order directly through our website. Simply choose your products, add them to your cart, and complete the checkout process.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our Customer Service team as soon as possible. We will do our best to assist you before your order is shipped.
How can I know the status of my order?
Once your order is processed and shipped, you may receive an update regarding your order status. You can also contact our Customer Service team for assistance.
Shipping & Delivery
Where do you ship?
We currently offer shipping within Egypt.
How long does delivery take?
Orders are usually delivered within 2–4 business days, depending on your location and delivery conditions.
Do you offer free shipping?
Yes. Free shipping is available on orders over EGP 1,000.
Will I receive a confirmation for my order?
Yes. After placing your order, our team may contact you to confirm your order details before processing and shipping.
Returns & Exchanges
Can I return or exchange my order?
Yes. You can request a return or exchange within 14 days of receiving your order, subject to our Return & Exchange Policy.
Are all products eligible for return?
Not all products can be returned after being opened or used. Protein products may only be returned under specific conditions.
For complete details, please refer to our Return & Exchange Policy.
Who pays the return or exchange shipping cost?
In cases where the return or exchange is requested by the customer and is not due to an error on our part, the customer is responsible for the return or exchange shipping cost.
Products
Are Cylia products suitable for all hair types?
Our products are designed for different hair types and needs. Each product page provides detailed information about its intended use and benefits.
How do I choose the right product for my hair?
You can check the product description and recommended usage on each product page. If you are still unsure, our Customer Service team will be happy to help you choose the most suitable product.
Are Glow Plus products suitable for all skin types?
Glow Plus products are formulated for different skincare needs. We recommend checking the individual product description and ingredients before use.
Where can I find the ingredients of a product?
The ingredients and product details are available on the relevant product page.
Payments
What payment methods do you accept?
We accept the payment methods available at checkout, including supported Visa, Mastercard, and Apple Pay options.
Is my payment information secure?
Payments are processed through secure payment services. We do not intentionally store your complete card details on our servers.
Are Glow Plus products suitable for all skin types?
Glow Plus products are formulated for different skincare needs. We recommend checking the individual product description and ingredients before use.
Where can I find the ingredients of a product?
The ingredients and product details are available on the relevant product page.
Customer Service
How can I contact Customer Service?
You can contact our Customer Service team through our available contact channels.
Customer Service Hours:
Saturday – Thursday: 10:00 AM – 6:00 PM
Friday: Closed
How can I get help choosing a product?
Our Customer Service team can help you choose the most suitable Cylia or Glow Plus product based on your needs.
I have another question. What should I do?
If you cannot find the answer to your question here, please contact our Customer Service team and we will be happy to assist you.
---
Cylia – Luxurious Care
Glow Plus – Skin Care
Your Beauty. Our Care.