Shipping policy

Shipping & Delivery Policy

At Cylia, we are committed to making your shopping experience simple, reliable, and convenient. We carefully process and deliver every order to ensure it reaches you safely and within the estimated delivery time.

Shipping Coverage

We currently offer shipping and delivery services within Egypt only.

Delivery Time

Orders are normally delivered within 2–4 business days after the order has been confirmed.

Delivery times may vary depending on your location, weekends, official holidays, or circumstances beyond our control.

Free Shipping

Enjoy free shipping on all orders of EGP 1,000 or more.

For orders below EGP 1,000, applicable shipping fees will be added to your order and communicated to you before or during order confirmation.

Order Processing

Orders are processed after confirmation. Our customer service team may contact you to verify your order details before your order is shipped.

Once your order has been dispatched, the shipping company may contact you to arrange the delivery.

Customer Responsibility

Please make sure to provide accurate and complete delivery information, including your full name, phone number, and shipping address.

Cylia is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Delivery Delays

While we always do our best to deliver your order within the estimated delivery period, unexpected delays may occasionally occur due to circumstances beyond our control.

We appreciate your patience, understanding, and cooperation in such situations.

Need Help?

If you have any questions about your order or delivery, please contact our customer support team and we will be happy to assist you.